
The Wintergarden, The Civic Tickets
Corner of Wellesley and Queen Streets, Auckland City, NZ 1010, New Zealand
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Venue Details
The Wintergarden, The Civic,
Corner of Wellesley and Queen Streets, Auckland City, NZ 1010, New Zealand
Get Directions(Opens in new tab)The Wintergarden is inside The Civic, which is located at the corner of Queen and Wellesley Streets in the heart of Auckland's city centre.
For information on bus, ferry and train services visit www.at.govt.nz/bus-train-ferry/ or telephone 09 366 6400.
Taxis
The nearest taxi rank to The Civic is close by on Wellesley Street. All taxis will pick up and drop off passengers directly outside The Civic.
For more information about taxis in Auckland visit www.at.govt.nz/driving-parking/taxis/
The following taxi services can provide mobility vehicles and/or assistance upon request:
Taxi Co-Op
www.cooptaxi.co.nz
ph 300-3000
Dial-a-Ride
www.dial-a-ride-transport.co.nz
ph 625-5599
The Civic Box Office is open 90 minutes prior to show start times.
Outside of show times the Box Office at the nearby Aotea Centre is open Monday to Friday 9.00am - 5.30pm and Saturday & Sunday 10.00am - 4.00pm.
The closest parking option is the Civic Car Park, located within a short walking distance. There are 1,000 car park spaces available. For information on other Auckland Council car parks, visit www.at.govt.nz/driving-parking/parking-in-auckland. Auckland City Council has many economic, safe, and convenient car parks strategically placed throughout the CBD. The parking buildings are staffed during opening hours and provide disabled access.
Civic Car Park Mobility Parking Locations:
Level 1 opposite Aotea Centre entry doors: 5x spaces, numbers 244 - 248
Level 1 opposite Aotea Centre entry doors (next to the yellow booth): 4x spaces, numbers 207 - 210
Level 1 Town Hall corner: 1x large space, number 271
Level 1 Sky Metro corner: 5x spaces, numbers 9 - 13
Level 2 Town Hall corner: 2x spaces
Level 3 Town Hall corner: 3x spaces
Additional Information:
Vehicle height clearance is 2.08m
The car park is underground but well-lit
Lift access is available from Aotea Square to all levels
There are 6 electric vehicle charge points located on Level 1
During standard hours, the first 2 hours of mobility parking are free, with usual rates applied afterwards. After 6pm and on weekends, mobility parking is free. Take your mobility card and entry ticket to a pay machine, and press the help button.
It is important to remember that sometimes all venues are filled with events, so make sure you have a backup parking plan.
All Auckland Live venues, including The Civic, can be accessed by wheelchairs and have lifts and ramps to assist those who have difficulty climbing stairs. Please communicate any special requirements regarding seats for wheelchair users when booking your tickets. Contact Ticketmaster on (09) 970 9711 or email customer.service@ticketmaster.co.nz. If you require a wheelchair upon arrival at the theatre or want to discuss anything related to your visit, please phone Auckland Live on (09) 309 2677. For more information about accessibility at Auckland Live venues, visit www.aucklandlive.co.nz/accessibility.
The Civic passenger lift is located on the Ground Floor of The Civic foyer. When arriving inside the main entrance the lift is on the left-hand side of the venue via the Door C Circle corridor.
Hearing aid loops are available at The Civic.
To use the loop, just switch your hearing aids to tele.
There are particular areas in each venue that are covered by the hearing aid loop. To use it, you will need to make sure you book tickets in the right section of the relevant theatre. Please contact Ticketmaster 09 970 9745 between Monday and Friday, 9am to 5pm and request these seats specifically.
Front of House help:
Visually impaired patrons can call Ticketmaster on 09 970 9745 between Monday and Friday, 9am to 5pm to ask them to alert Auckland Live front of house staff of their arrival time and any assistance that may be needed at the venue.
At the show or venue: Please ask for assistance or advice from any of our experienced and knowledgeable uniformed staff members. They will ensure you and your guests have the best experience possible.
Guide dogs are welcome at all our venues.
Audio-described performances:
Audio description captures the visual elements of a show that a blind or visually impaired person might otherwise miss, and describes them in clear and vivid language.
Trained audio describers provide a live, concise and factual description of the action and visual elements of the show, which you listen to through an earpiece attached to a pocket-sized radio. We give theatregoers who are taking advantage of our audio-descriptions a set of introductory notes to listen to before the performance. The notes include a description of the stage set, props, costumes, etc.
Touch Tours:
Before or after each audio-described performance, audience members using the audio description can walk through the set on stage, touch set pieces, feel the costumes, and handle key props.
Its important that you book in advance for a Touch Tour, as our group sizes are limited.
Wheelchair Seats and Guide Dogs: Companion seats are available for those booking wheelchair spaces and guide dogs are welcome at our venues. Find out more on the Auckland Live website https://www.aucklandlive.co.nz/visitor-info/accessibility
Attending a Show: We suggest you arrive at the theatre 20 minutes prior to the start of the show. This will allow you plenty of time to find your seats before the performance begins.
Food and Beverages: Many patrons arrive early to enjoy a drink or a meal before the show. Find out about eating and drinking options on the Auckland Live website https://www.aucklandlive.co.nz/visitor-info/eating-and-drinking
Smoking and E-Cigarettes: Smoking and the use of e-cigarettes are prohibited in all Auckland Live venues.
Cameras: Photography and filming are usually not permitted during a show, but this can vary depending on the event. Please check the foyer signage when you arrive.
Selfie Sticks: For safety reasons, the use of selfie sticks is prohibited throughout our venues.
We love it when parents and caregivers bring their kids to family events, but age restrictions, show suitability, and ticket prices may vary; so make sure you check the event information for each show on our website. For more information, visit: https://www.aucklandlive.co.nz/information-for-parents.
Children under the age of 3 years are considered too young to attend most events except where the event is for children and families. When the event is a family event, unless otherwise specified. A child under the age of 2 will be admitted free of charge but they must be seated on their caregivers knee. Please check the event listing for details.
Visit www.aucklandlive.co.nz/the-wintergarden for more info.