Fees and Charges

What fees can I expect to pay?

Payment Processing Fee

A payment processing fee of no more than 2.3% applies to purchases by credit card, debit card or gift card on selected events. The payment processing fee includes (but is not limited to) credit and debit card fees and expenses, administration and associated infrastructure costs. The payment processing fee will be added to the ticket price. This payment processing fee does not apply when tickets are purchased by cash at outlets or box-offices (subject to availability).

Handling Fee

Tickets purchased on the Site are typically subject to a per-order handling fee. This covers the cost of operating an information service and internet site and the processing of ticket(s). Handling fees vary depending on the event and are agreed between the relevant event partner and Ticketmaster.


A Levy has been introduced by some venues. For further information on the Levy fee applicable to the venue you are purchasing tickets for, please visit our FAQ page, https://help.ticketmaster.co.nz/why-is-there-a-levy-fee-on-my-ticket-purchase/.

Delivery Fees

We offer our customers several convenient delivery options. The relevant delivery fee is charged per-order and depends on which delivery option/s are available and selected by you at checkout.

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