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Elton John Tickets

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Following the cancellation of Elton John’s Farewell Yellow Brick Road concerts at Auckland's Mt Smart Stadium, most ticket holders will receive an automatic refund, but if your credit card is different now to when you purchased, or has since expired, the process will take a little longer.  

How do I get my refund?

1.  For the majority of ticketholders, the refund will be processed automatically to the credit card used to complete the transaction and if you’re one of those buyers you don’t have to do anything.

Commencing Tuesday January 31, 2023, automatic refunds will take up to 7 business days to be processed and may take another 3-5 business days for the funds to appear in your account.

Please allow up to 14 business days in total for the refund to appear on your statements.

Automatic refunds can only be processed to the original credit card used to purchase tickets with Ticketmaster.  If you received your ticket(s) any other way, including via “onsellers”, you will need to contact the original account/credit card holder for your refund.

AfterPay
If you have made a booking using AfterPay, a refund of the total amount charged will be processed back to the card used with the AfterPay booking. For more information on AfterPay, please click here.

2.  If your credit card is now different to when you originally purchased your Elton John tickets, the process will be a manual one and may take longer for funds to be returned to you.

Firstly, the most important detail to understand is that only the original account/credit cardholder can request direct debit refunds. We are unable to assist or process refunds if this is not the case.

What to do if:
•    the credit card used to make the purchase has expired
•    the credit card used to make the purchase has been cancelled or the number has changed
Submit a request here and one of our team will assist you with your manual refund.

3.  If you have purchased tickets from the Box Office or an Outlet using Cash or EFTPOS, please complete this EFT Form then contact us here.

Given the length of time since Elton’s concerts first went on sale in 2019, , a higher-than-normal volume is expected for manually-required refunds.

Manual refunds will take extended time to process, and we’d like to thank you in advance for your patience and understanding.  

It will help us if you do not send in multiple requests, doing so will slow down our response times. If you have followed the instructions and submitted your request then it will be being worked-through systematically.

If you are seeking an update, try our Social Media team on Facebook or check our help pages for event updates, these will be updated regularly.

Please understand that given the extraordinary circumstances of Auckland’s unprecedented weather event, our Fan Support teams are incredibly busy at the moment. You can find lots of information and answers to your questions in our information portal

Thank you very much for your patience.

Is there anything else you need to know?
Our FAQ Page lists most of the common questions and latest event info. Add it to your bookmarks and stay on top of the latest news regarding your event.

Accessibility

We care about your experience. Please read the below to help with any questions or queries you may have.

Accessible Seating (including Wheelchair, other accessibility requirements and companion card tickets)

Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements.

This email address and phone number are reserved for patrons with accessibility requirements and companion card holders. If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details (including phone number) and our Accessible Seating team will contact you to arrange your booking.

Service Hours: Monday - Friday 9am - 9pm; Saturday - Sunday 9am - 5pm NZST (excludes Public Holidays).

The event organiser strongly recommends that patrons with accessibility requirements only purchase tickets via the above Ticketmaster channels. Tickets purchased through other channels may not meet your accessibility requirements, and in many cases we are not able to reallocate tickets purchased through other sales channels to tickets that do meet your accessibility requirements (or if we are able to reallocate tickets they may not be in the same section or of the same value as first purchased).

Accessible tickets are subject to availability and the terms of entry for this event.


Contact Information

For accessible ticket requests only.

News

FAQS

1.  For the majority of ticketholders, the refund will be processed automatically to the credit card used to complete the transaction and if you’re one of those buyers you don’t have to do anything.

Commencing Tuesday January 31, 2023, automatic refunds will take up to 7 business days to be processed and may take another 3-5 business days for the funds to appear in your account.

Please allow up to 14 business days in total for the refund to appear on your statements.

Automatic refunds can only be processed to the original credit card used to purchase tickets with Ticketmaster.  If you received your ticket(s) any other way, including via “onsellers”, you will need to contact the original account/credit card holder for your refund.

AfterPay

If you have made a booking using AfterPay, a refund of the total amount charged will be processed back to the card used with the AfterPay booking. For more information on AfterPay, please click here.

2.  If your credit card is now different to when you originally purchased your Elton John tickets, the process will be a manual one and may take longer for funds to be returned to you.

Firstly, the most important detail to understand is that only the original account/credit cardholder can request direct debit refunds. We are unable to assist or process refunds if this is not the case.

What to do if:
•    the credit card used to make the purchase has expired
•    the credit card used to make the purchase has been cancelled or the number has changed

Submit a request here and one of our team will assist you with your manual refund.

3.  If you have purchased tickets from the Box Office or an Outlet using Cash or EFTPOS, please complete this EFT Form then contact us here.

Given the length of time since Elton’s concerts first went on sale in 2019, , a higher-than-normal volume is expected for manually-required refunds.

Manual refunds will take extended time to process, and we’d like to thank you in advance for your patience and understanding.  

It will help us if you do not send in multiple requests, doing so will slow down our response times. If you have followed the instructions and submitted your request then it will be being worked-through systematically.

If you are seeking an update, try our Social Media team on Facebook or check our help pages for event updates, these will be updated regularly.

Please understand that given the extraordinary circumstances of Auckland’s unprecedented weather event, our Fan Support teams are incredibly busy at the moment. You can find lots of information and answers to your questions in our information portal

Thank you very much for your patience.

Is there anything else you need to know?

Our FAQ Page lists most of the common questions and latest event info. Add it to your bookmarks and stay on top of the latest news regarding your event.

General Public: Mon 1 Aug 1 pm Local

Please Note – Auckland shows are already on sale.

In Demand Tickets are tickets to Elton John in some of the most sought after areas in the venue. Please Note – Ticket prices may fluctuate based on demand.

 

In Demand tickets are made available by artists and event organisers through Ticketmaster. They give fans fair and safe access to the most sought-after areas in the venue at market-driven prices (adjusting prices according to supply and demand). In Demand tickets are ticket-only purchases, and prices are subject to change at any time.

A ticket limit of 6 per customer for the Presales and 10 per customer from the General Public applies. 

 

Christchurch & Auckland: 
Diamond: $329.00 
Ruby: $249.00 
Emerald: $179.00 
Sapphire: $129.00 
Opal: $99.00 

*Additional Fees, Levies and Charges may apply.

Log into your Ticketmaster account and update your password if needed!

Get in early and ensure all your MyTicketmaster account details are up to date – from your password to your card details and your phone number.

Ticketmaster will regularly ask you to update your password to ensure the security of your account – you don’t want to get stuck having to change your password while the ticket timer is counting down during onsale as you can risk losing the incredible tickets you have secured.

Instead, now that you know you want to purchase tickets, log into your account and update your password today to ensure you are ready to nab those tickets.

Get to know Ticketmaster’s Smart Queue

If you aren’t familiar with Smart Queue, it is Ticketmaster’s way of creating a clear and fair process for thousands of fans to buy tickets in a short space of time. Fans enter the virtual Waiting Room prior to onsale time before joining the Smart Queue – which acts as a ‘virtual line’, helping us protect you and your tickets in a more effective way.

The time you join the Waiting Room does not determine your place in the Smart Queue, so we recommend joining at least 10 minutes prior to the event going on sale.

When the sale begins, the Smart Queue will open and everyone in the Waiting Room is given a place in line. Those who did not join the Waiting Room will be placed at the end of the line.

  • Sign in to your Ticketmaster account at least 10 minutes before joining the Waiting Room. This will speed up your purchase later.
  • Confirm you have a valid form of payment in your account with current email and billing information. This will make checkout a breeze.
  • Resist the urge to refresh. Your page will automatically refresh when you enter the Smart Queue.
  • Keep an eye on the time! When it’s your turn, your spot will be held for 10 minutes to begin shopping.
  • Just like before, tickets are always based on availability, demand, and are not guaranteed.

Find out more about Ticketmaster’s Waiting Room and Smart Queue here

Get to know Mobile Tickets!

All tickets*** purchased to Elton John's 2023 New Zealand tour via Ticketmaster are digital, meaning you can easily access your tickets on your phone via the Ticketmaster app or the web browser on your mobile phone, add them straight to your phone’s ticket wallet, and share them with your friends and family.

No PDFs, no printing, and no paper mean that you’ve always got your ticket with you.

Download the Ticketmaster App, and find more information about Mobile Tickets, here.

Top tip: To make entry on event day as quick as possible, we recommend adding your tickets to your phone’s wallet before arriving at the venue!

**All tickets can only be accessed via mobile web browser or the Ticketmaster app, except Collector Tickets, which will be sent via mail prior to the event.

Hints and tips for improving your chances of getting Elton John tickets

Make sure you have a My Ticketmaster account

Get the basics covered before tickets go on sale by logging in and checking your Ticketmaster account ahead of time. If you don’t have a Ticketmaster Account then make sure you sign up in advance – Ticketmaster.co.nz.

Sign into your My Ticketmaster account ahead of time

Remember to triple check your passwords, account information, and billing information are all filled in correctly in advance, that way you’re not facing any last-minute account updates when trying to process your order.

Keep your options open with ‘Best Available’

Save time by searching “Best Available,” which scans all sections fast – it’s quicker than searching sections one at a time.

Keep an eye on the clock

There will be a time limit applied to all transactions as they’re progressed through the ticket purchasing stages. Remember to keep an eye on the timer on your screen and move through the processing pages as quickly as possible (this is even easier when you’ve completed the account set-up stage we mentioned above).

Don’t refresh your screen

Stick to one window while you’re in the Waiting Room and when you’re being pushed through the Smart Queue and always resist the urge to refresh.

Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game. Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen will place you at the front of the line as soon as possible.

Remember: there are a lot of fans

We’re expecting this to be a very popular event. When a popular event goes on sale there are hundreds, and sometimes thousands, of customers all attempting to purchase tickets at the same time. Tickets are sold as long as seats are available, and when an act is as popular as Elton John, sometimes they go very quickly.

Be sure to follow the above tips to ensure you have the best chance of snapping up some tickets.

‘FAREWELL YELLOW BRICK ROAD’ VIP EXPERIENCE 

One Incredible Reserved Seated Ticket in the First Five (5) Rows *
Memories to Last a Lifetime **

·       Champagne Toast & Welcome Gift Upon Arrival ***

·       Unforgettable On-Stage VIP Photo Opportunity at Elton John’s Piano

·       Expertly narrated Insiders Perspective on Elton John and the Farewell Yellow Brick Road Tour

 On-Site VIP Perks ****

  • VIP Priority Check-In
  • Separate VIP Entrance
  • Crowd-Free VIP Merchandise Shopping Opportunity

Limited Edition Elton John Tour Lithograph

  • Limited Edition Tour Lithograph Based Upon Original Elton John Artwork
  • All Limited Edition Lithographs Printed on Fine Art Paper & Include a Certificate of Authenticity

The Essential Elton John VIP Gift Bag

  • Custom VIP Gift Bag Designed Exclusively for Elton John VIPs
  • Includes a Special Collection of Elton John Themed VIP Merchandise
  • Each Gift Bag Contains a Commemorative VIP Tour Laminate & Matching Lanyard

* Venue seating configurations and package locations can vary by city - see specific date for details.
** Elton John does not participate in any VIP-related activities. VIP Packages do not include a Meet & Greet with Elton John.
*** You must be of legal age to consume alcohol; valid identification required for consumption of alcohol. Additional local restrictions may apply.
**** VIP Priority Check-In and Separate VIP Entrance may not be available in all markets due to restrictions.

‘ROCKET MAN’ VIP PACKAGE 

One Amazing Reserved Seated Ticket in the First Ten (10) Rows *

Limited Edition Tour Lithograph Based Upon Original Elton John Artwork

  • All Limited Edition Lithographs Printed on Fine Art Paper & Include a Certificate of Authenticity

The Essential Elton John VIP Gift Bag

  • Custom VIP Gift Bag Designed Exclusively for Elton John VIPs
  • Includes a Special Collection of Elton John Themed VIP Merchandise
  • Each Gift Bag Contains a Commemorative VIP Tour Laminate & Matching Lanyard

* Venue seating configurations and package locations can vary by city - see specific date for details.

‘CROCODILE ROCK’ VIP PACKAGE 

One Phenomenal Reserved Seated Ticket in the Lower Level *

Limited Edition Tour Lithograph Based Upon Original Elton John Artwork

  • All Limited Edition Lithographs Printed on Fine Art Paper & Include a Certificate of Authenticity

The Essential Elton John VIP Gift Bag

  • Custom VIP Gift Bag Designed Exclusively for Elton John VIPs
  • Includes a Special Collection of Elton John Themed VIP Merchandise
  • Each Gift Bag Contains a Commemorative VIP Tour Laminate & Matching Lanyard

* Venue seating configurations and package locations can vary by city - see specific date for details.

‘BENNIE AND THE JETS’ VIP PACKAGE 

One Excellent Reserved Seated Ticket *

Limited Edition Tour Lithograph Based Upon Original Elton John Artwork

  • All Limited Edition Lithographs Printed on Fine Art Paper & Include a Certificate of Authenticity

The Essential Elton John VIP Gift Bag

  • Custom VIP Gift Bag Designed Exclusively for Elton John VIPs
  • Includes a Special Collection of Elton John Themed VIP Merchandise
  • Each Gift Bag Contains a Commemorative VIP Tour Laminate & Matching Lanyard

* Venue seating configurations and package locations can vary by city - see specific date for details.

’TINY DANCER’ VIP PACKAGE 

One Premium Reserved Seated Ticket *

Limited Edition Tour Lithograph Based Upon Original Elton John Artwork

  • All Limited Edition Lithographs Printed on Fine Art Paper & Include a Certificate of Authenticity

The Essential Elton John VIP Gift Bag

  • Custom VIP Gift Bag Designed Exclusively for Elton John VIPs
  • Includes a Special Collection of Elton John Themed VIP Merchandise
  • Each Gift Bag Contains a Commemorative VIP Tour Laminate & Matching Lanyard

* Venue seating configurations and package locations can vary by city - see specific date for details.

Christchurch & Auckland:
Farewell Yellow Brick Road VIP Experience: $1,449.00
Rocket Man VIP Package: $699.00
Crocodile Rock VIP Package: $549.00
Bennie And The Jets VIP Package: $449.00
Tiny Dancer VIP Package: $349.00

*Additional Fees, Levies and Charges may apply.

These are licensed, loud music events, staged over a long time and we do not recommend attendance by children aged 5 years and under. Children 14 and under must always be accompanied by a parent or legal guardian and have purchased a valid ticket. All patrons must hold a valid ticket, regardless of age.

Rocket Club Presale:

Christchurch – Thursday 28th July, 10am

Frontier Touring Presale:

Christchurch – Thursday 28th July, 1pm

General Public:

Christchurch – Monday 1st August, 1pm

*All times are local