Frequently Asked Questions About My Cart
1. What is My Cart and how does it work?
Similar to shopping carts on other sites, My Cart is how you keep track of the items you want (tickets, parking, t-shirts, etc.) while you continue browsing or leave the site to think about it.
Unlike shopping carts on other sites, My Cart can't hold actual tickets, which means they can still be bought by other fans. We will remember your ticket selections and other things in your cart so you won't have to start from scratch when you come back.
2. How do I add to My Cart?
Just click the "Remember for Later" button at the bottom of the review or delivery page.
Note: We will save your ticket selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).
3. How do I access My Cart?
Just click the "My Cart" button on Ticketmaster.com (top, right).
4. Why isn't the "Remember for Later" button on every event?
If you don't see the "Remember for Later" button on an event, this is likely because it's a high-demand event that has just gone on sale. Tickets for these events go fast, often in the first few minutes, leaving nothing left to remember for later! It's best to buy tickets for those events ASAP instead.
5. Are tickets reserved for me when I add them to My Cart?
We save your ticket selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).
We can't hold tickets because of their limited quantity and shelf life. If someone sits on tickets for a while and winds up not buying them, this is unfair to fans who are ready to buy right away!
6. Can I edit My Cart?
While you can't edit items inside My Cart, you're not stuck with those items either. Here's what you can do:
If you want different tickets, click the "Find Different Tickets" link on the left and search again. The original tickets will remain in your cart. To remove the original tickets, click the "Remove This Event" link to the left of the event.
If you want to change the delivery method or remove, add or change the quantity of other items (parking, t-shirts, etc.), click "Get Tickets" and make your changes before purchase.
7. Can I remove events from My Cart?
Yes, just click the "Remove This Event" link to the left of the event. If you have second thoughts, click "Keep It".
8. Do I need a My Ticketmaster account to use My Cart?
No, you can use My Cart without a My Ticketmaster account, but when you click the "Remember for Later" button at the bottom of the page, your ticket selections and other items will be saved in My Cart on that computer only.
If you want the freedom to view your cart on any computer, you need a My Ticketmaster account. To access My Cart from anywhere - get a My Ticketmaster account now!
https://www.ticketmaster.co.nz/member/login/?tm_link=mytm_CreateAccount
Note: If you already have a Ticketmaster account, you can sign in with that email and password on any computer to view your Ticketmaster My Cart.
9. How do I buy the items in My Cart?
When you're ready to return to your cart to buy tickets, click the "My Cart" button on Ticketmaster.com.au (top, right), then click the "Get Tickets" button on the event.
10. Why am I being asked to re-enter my offer code/password for tickets already in My Cart?
If we're asking you to unlock a password-protected offer again, it's simply because you're not signed in to your My Ticketmaster account and we don't recognise you.
11. Where did my event go?
If an event has disappeared from your cart it's most likely because the event date has passed.
Also, if you don't have a My Ticketmaster account you may lose events in your cart when we periodically purge anonymous data cached on our system in order to maintain peak efficiency. Keep the events in your cart safe - get a My Ticketmaster account now!
https://www.ticketmaster.co.nz/member/login/?tm_link=mytm_CreateAccount
12. Why are the tickets I added to My Cart no longer available?
When you click the "Remember for Later" button, we save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans). That's because tickets have a limited quantity and shelf life - if someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!
We remember your ticket selections and other items in your cart so you won't have to start from scratch when you come back.
13. Why did the price change after I added tickets to My Cart?
Ticket prices are determined by artists, teams, venues, and/or promoters who may occasionally decide to tweak prices during the course of an onsale depending on demand or other factors. Ticketmaster does not control ticket pricing because we don't "own" the tickets we sell - we're simply selling them for the artists, teams, venues, and promoters.
14. Why is the delivery method I added to My Cart no longer available?
If a delivery method (e.g. standard mail or Courier) has disappeared from your cart it's most likely because it's too close to the event, and there isn't enough time to get the tickets to you that way.
15. Why is the original ticket option or other item I added to My Cart no longer available?
Ticket options and other offers (e.g., parking, t-shirts, etc.) are determined by artists, teams, venues, and/or promoters. Ticketmaster does not control ticket options and other offers because we don't "own" the tickets and other inventory we sell - we're simply selling them for the artists, teams, venues, and promoters.
Often, things like discount ticket options are limited-time offers and it could be that time ran out while the tickets were in your cart. If another item such as parking or t-shirts is unavailable, they may have simply run out of space/stock.
Similar to shopping carts on other sites, My Cart is how you keep track of the items you want (tickets, parking, t-shirts, etc.) while you continue browsing or leave the site to think about it.
Unlike shopping carts on other sites, My Cart can't hold actual tickets, which means they can still be bought by other fans. We will remember your ticket selections and other things in your cart so you won't have to start from scratch when you come back.
2. How do I add to My Cart?
Just click the "Remember for Later" button at the bottom of the review or delivery page.
Note: We will save your ticket selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).
3. How do I access My Cart?
Just click the "My Cart" button on Ticketmaster.com (top, right).
4. Why isn't the "Remember for Later" button on every event?
If you don't see the "Remember for Later" button on an event, this is likely because it's a high-demand event that has just gone on sale. Tickets for these events go fast, often in the first few minutes, leaving nothing left to remember for later! It's best to buy tickets for those events ASAP instead.
5. Are tickets reserved for me when I add them to My Cart?
We save your ticket selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).
We can't hold tickets because of their limited quantity and shelf life. If someone sits on tickets for a while and winds up not buying them, this is unfair to fans who are ready to buy right away!
6. Can I edit My Cart?
While you can't edit items inside My Cart, you're not stuck with those items either. Here's what you can do:
If you want different tickets, click the "Find Different Tickets" link on the left and search again. The original tickets will remain in your cart. To remove the original tickets, click the "Remove This Event" link to the left of the event.
If you want to change the delivery method or remove, add or change the quantity of other items (parking, t-shirts, etc.), click "Get Tickets" and make your changes before purchase.
7. Can I remove events from My Cart?
Yes, just click the "Remove This Event" link to the left of the event. If you have second thoughts, click "Keep It".
8. Do I need a My Ticketmaster account to use My Cart?
No, you can use My Cart without a My Ticketmaster account, but when you click the "Remember for Later" button at the bottom of the page, your ticket selections and other items will be saved in My Cart on that computer only.
If you want the freedom to view your cart on any computer, you need a My Ticketmaster account. To access My Cart from anywhere - get a My Ticketmaster account now!
https://www.ticketmaster.co.nz/member/login/?tm_link=mytm_CreateAccount
Note: If you already have a Ticketmaster account, you can sign in with that email and password on any computer to view your Ticketmaster My Cart.
9. How do I buy the items in My Cart?
When you're ready to return to your cart to buy tickets, click the "My Cart" button on Ticketmaster.com.au (top, right), then click the "Get Tickets" button on the event.
10. Why am I being asked to re-enter my offer code/password for tickets already in My Cart?
If we're asking you to unlock a password-protected offer again, it's simply because you're not signed in to your My Ticketmaster account and we don't recognise you.
11. Where did my event go?
If an event has disappeared from your cart it's most likely because the event date has passed.
Also, if you don't have a My Ticketmaster account you may lose events in your cart when we periodically purge anonymous data cached on our system in order to maintain peak efficiency. Keep the events in your cart safe - get a My Ticketmaster account now!
https://www.ticketmaster.co.nz/member/login/?tm_link=mytm_CreateAccount
12. Why are the tickets I added to My Cart no longer available?
When you click the "Remember for Later" button, we save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans). That's because tickets have a limited quantity and shelf life - if someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!
We remember your ticket selections and other items in your cart so you won't have to start from scratch when you come back.
13. Why did the price change after I added tickets to My Cart?
Ticket prices are determined by artists, teams, venues, and/or promoters who may occasionally decide to tweak prices during the course of an onsale depending on demand or other factors. Ticketmaster does not control ticket pricing because we don't "own" the tickets we sell - we're simply selling them for the artists, teams, venues, and promoters.
14. Why is the delivery method I added to My Cart no longer available?
If a delivery method (e.g. standard mail or Courier) has disappeared from your cart it's most likely because it's too close to the event, and there isn't enough time to get the tickets to you that way.
15. Why is the original ticket option or other item I added to My Cart no longer available?
Ticket options and other offers (e.g., parking, t-shirts, etc.) are determined by artists, teams, venues, and/or promoters. Ticketmaster does not control ticket options and other offers because we don't "own" the tickets and other inventory we sell - we're simply selling them for the artists, teams, venues, and promoters.
Often, things like discount ticket options are limited-time offers and it could be that time ran out while the tickets were in your cart. If another item such as parking or t-shirts is unavailable, they may have simply run out of space/stock.
Ordering Tickets
- - My Cart FAQs
- - Ticket FAQs
- - Ticket Tips
- - Auctions
- - Speed Through Checkout
- - Buying From Third Party Resellers
- - Accessible Seating
- - Find an Outlet