Frequently Asked Questions for Ticketmaster Gift Cards

Where can my Gift Card/e-Gift Card be used?

The Ticketmaster Gift Card ('Gift Card') currently can be used as full or part payment in the purchase of all tickets and many of the associated services sold via, Ticketmaster Phones and outlets. However, the Gift Card cannot be used for tickets to events outside of New Zealand. The Gift Card may not be redeemable at all venue box offices. Please check your local venue about their Gift Card redemption policy.

Do I need to activate the Gift Card/e–Gift Card?

Cards purchased online via Ticketmaster are automatically active at time of purchase for your convenience. Cards purchased from retail outlets are activated at time of purchase.

How do I check the balance on Gift Card/e–Gift Card?

You can check your Gift Card balance here online. You must have your Gift Card and PIN number available.

What happens if the Gift Card/e–Gift Card becomes lost or stolen?

The Gift Card is not replaceable if lost or stolen. Your e–Gift card will be sent via email and you will have the ability to download a PDF version, which you can save for your convenience. Should you misplace your e-Gift Card, please call 136 100, however, you will be asked to provide proof of purchase.

Do Gift Cards/e–Gift Card have an Expiration date?

Ticketmaster Gift Cards/e-Gift Cards expire one year after purchase.

Can I use my Gift Card/e–Gift Card in other countries?

No, but you can purchase gift cards / e–cards from our other sites to be used in the specified country. Please ensure you purchase in the correct currency.